Niles
1 S. Main Street
Niles, Ohio 44446
330.544.7400

Patricia Rosko, Manager

 
                                                                                                        Ray Calcagni
                                                                                Assistant Vice President, Commercial Loans

Patricia Rosko | Assistant Cashier | Manager (pictured top left)
Number of years with Farmers: 28 years
Number of years in banking: 34 years

My personal philosophy of customer service is: Having a friendly, knowledgeable staff to assist our customers with all their banking needs. We want customers to come back here to see us for all their financial needs.

The most important part of customer service to me?  It's important the customer goes away happy and satisfied.

What's the most important quality in a good employee?Honesty, dependability and the willingness to learn new things. Of course, a nice smile helps!!

What, to you, makes banking at Farmers different than banking elsewhere? We give that personal, one on one touch that no other institution can match.

Niles
170 E. State Street
Niles, Ohio 44446
330.544.7420

Marylyn Sees, Supervisor

Marylyn Sees | Supervisor (pictured above, left)
Number of years with Farmers: 7 years
Number of years in banking: 9 years

My personal philosophy of customer service is: To satisfy our customers; making them happy and staying with our bank.

What's the most important quality in a good employee? Friendly, efficient and confident.

What, to you, makes banking at Farmers different than banking elsewhere? Making customers feel like they're part of our family.

Niles Operation Center
51 S. Main Street
Niles, Ohio 44446
330.544.7447

Niles
5845 Youngstown-Warren Rd
Niles, Ohio 44446
330.544.7410

Deborah N. Testa, Manager

Debbie Testa | Asst. Cashier, Branch Manager
Number of years with Farmers: 15 years
Number of years in banking: 24 years

I feel best about my job when I'm actually able to help a customer. Whether it's being able to make them a loan or finding the right fit on a deposit account. It has to work for them, and when it does they'll come back.

Customers of a locally owned bank are sometimes our neighbors and friends. The biggest challenge is to make ALL your customers feel like your neighbors and friends. You are able to identify their needs and show interest and concern when it's needed.

What's the most important quality in a good employee? Loyalty.

What, to you, makes banking at Farmers different than banking elsewhere? For me, being locally owned enables me to ask for assistance when a customer comes to me for a loan that might not conform to loan policy; although overall it would be a good loan. I have a chance to discuss it with someone and offer the customer alternatives. It's not always a yes or no answer. Customers appreciate that and know I tried to go the extra mile.